Delivery Condition and Return Policy
Delivery
Shipping area:
Metropolitan France, DOM-TOM, the countries of the European Union and International.
Delivery time :
Orders are generally prepared and shipped within 2 working days* after receipt of payment (excluding weekends and public holidays). They are sent via the carrier chosen by the Customer at the time of payment. Whatever the delivery method chosen, the Seller sends a link to the Customer to track his package online and the delivery time (depending on carriers) will have to be added to the preparation time of your order.
In the event of a delay in the dispatch of the Order in relation to the scheduled deadlines, an e-mail will be sent to the Customer as soon as possible to inform him of this.
* Working days: Monday to Friday, excluding public holidays.
Please note: orders placed on Saturday and Sunday will only be prepared and shipped the following Monday, provided that it is not a public holiday.
Shipping costs:
Shipping costs include preparation and packaging costs as well as postage.
Shipping fees :
The preparation costs are fixed, while the transport costs vary according to the total weight of the package, the shipping address, the carrier and/or the delivery method. We recommend that you consolidate all of your items into one order. We cannot combine two orders placed separately and shipping charges apply to each of them.
- Metropolitan France: shipping costs are free from €99 of purchases excluding VAT, with Colissimo home delivery in the mailbox. (not applicable during the sales period)
- DOM-TOM (Guadeloupe, Martinique, Reunion, Mayotte): shipping costs are free from €350 of purchases excluding VAT, with Colissimo Outre-mer delivery (not applicable during the sales period)
(The total excluding tax is the sum of the moamounts excluding tax minus the overall reduction. The total excluding taxes corresponds to the VAT tax base)
Delivery methods and times:
The Customer chooses the delivery method during the ordering process. The costs and delivery times will be indicated on the summary of the order called "My Basket" before validating the payment. These delivery costs will be payable by the Customer in addition to the price of the Products purchased.
STANDARD delivery:
In France
Colissimo: Delivery without signature in the mailbox from 48 hours after dispatch
In Europe, DOM-TOM
Europe - UPS: Home delivery from 2 working days after dispatch.
DOM-TOM: Standard Overseas Colissimo from 11 to 31 days (excluding customs processing)
Internationally :
Delivengo International: Delivery from 12 working days after dispatch.
PRIORITY delivery:
In France
UPS: Home delivery from 1 working day after shipment
In Europe
TNT: Home delivery from 2 working days after dispatch
Above the deadlines given as an indication. (Deadline not guaranteed by the carrier: no refund can be granted if the carrier exceeds these indicative deadlines).
Return
Only non-compliant and/or defective Products can be returned. No item can be returned unless the Customer has previously informed the Seller of his right of withdrawal (The right of withdrawal only concerns consumer Customers - Non-professionals)
After having expressed his wish to withdraw, the Customer must return or return the Products to the Seller, without undue delay, and, at the latest, within 14 days of the communication of his decision to withdraw.
The Product must be returned in its original packaging. The Customer is invited to keep proof of return shipment of the Products.
The return costs remain in all cases the responsibility of the Customer.
Warning: Any Product that cannot be put back on sale cannot be refunded if the depreciation of the Product results from manipulations other than those necessary to establish the nature, characteristics and proper functioning of this Product (for example, incomplete items, damaged , damaged, deteriorated or soiled, etc.) .